Incidents

Reading an incident timeline from start to resolution

Incident updates follow a typical pattern. Recognising it helps you understand how close a problem is to resolution.

Investigating

The problem is acknowledged but the cause is unknown.

Identified

The cause is known and a fix is being applied.

Monitoring

A fix is in place and the team is watching for recurrence.

Resolved

The incident is closed. Check that the Mars Market status label and timestamp were updated.